Shipping Policy

ChatPro Infotech mainly sells digital services: chatbot setup, messaging automation, WhatsApp Cloud API onboarding, and online training. This page explains how those services are delivered.

1. Digital delivery

There is no courier for software access, chatbot configuration, course login, or API onboarding. Delivery means we send access details, complete the setup we agreed, or enable the service on the phone number or account you provided.

Access details are sent to the email address or WhatsApp number given at the time of purchase. Please check that those details are correct.

2. Delivery time

• Online course or digital product access: usually within 1 to 2 working days after payment is confirmed.
• Chatbot, inbox, or Cloud API setup: on the schedule written in the proposal or invoice. Setup often needs details from you and approval from WhatsApp or Meta, which can add time.
• Working days are Monday to Saturday, excluding public holidays in Tamil Nadu.

3. What we need from you

Delivery can wait if we do not have the business display name, phone number, template text, or login access required to finish the setup. We will tell you what is pending. The delivery clock pauses until we receive it.

4. Physical material

We do not ship goods in the ordinary course of business. If a printed kit or other physical item is included in a written order, we will share the courier name and tracking number. Delivery inside India is typically 5 to 10 working days after dispatch, depending on the pin code. Risk of loss after handover to the courier follows the courier’s terms. Shipping charges, if any, are shown on the invoice before you pay.

5. If access does not arrive

If you have not received access within the time above, email contact@chatpromobile.com or call +91 95970 76476 with your payment reference. We will resend access or explain what is still pending.

6. Service area

Digital services are available to customers in India. Onboarding that depends on WhatsApp, Meta, or a payment partner is also subject to that partner’s country and business rules.