Cancellation and Refund Policy

This policy covers cancellations and refunds for services and digital products sold by ChatPro Infotech. Because chatbot setup, software access, and course material are delivered electronically, the rules below depend on whether work has started and whether the content has already been opened.

1. Cancelling before work starts

If you cancel a setup or onboarding order in writing before we have started configuration, and before any login or course access has been sent, we will refund the service fee you paid us. The request must reach us at contact@chatpromobile.com.

2. Setup projects already in progress

Once we have started building flows, templates, or an API connection, that work cannot be returned unused. You may still cancel the remaining work. We keep the fee for the portion already done and refund the unused balance, if any, as stated on the invoice. If the invoice is a single setup fee and the work is underway, that fee is not refundable.

3. Monthly or recurring plans

You can cancel a subscription before the next billing date by email or phone. Cancellation stops future charges. The current period is not refunded once it has started, because access stays available until that period ends. Please cancel at least 3 working days before the renewal date so the charge is not raised.

4. Courses and other digital products

Course videos, logins, and downloadable material are available as soon as access is sent. If you are not satisfied, email us within 7 days of the purchase date. Where a refund is approved, it is 50% of the amount you paid us for that course. Requests after 7 days are not eligible. Access is closed once a refund is issued.

5. Amounts we cannot refund

• WhatsApp, Meta, or other platform conversation and account charges
• Payment gateway fees that the gateway does not return
• Government taxes already deposited, except where the law requires a refund
• Custom work that has already been delivered and accepted

6. How to request a cancellation or refund

Email contact@chatpromobile.com or call +91 95970 76476 with:

• Your name and phone number
• The invoice or payment reference
• The date of purchase
• Whether you want to cancel future work, a renewal, or request a refund

We aim to reply within 2 to 3 working days. Approved refunds are sent to the original payment method within 7 to 10 working days after approval. Your bank or payment provider may take additional time to show the credit.

7. Contact

ChatPro Infotech, No. 95/1, 1st Floor, Coffee Day Upstairs, Peelamedu, Sri Nagar, Hope College, Coimbatore, Tamil Nadu 641004. Email contact@chatpromobile.com. Phone +91 95970 76476.